Jobs

E-Commerce and Customer Service Coordinator

Liz Alig is looking for an e-commerce and customer service coordinator. Job is shipping orders and managing returns while ensuring a positive customer experience by responding to all customers service questions and concerns. Job will also be in part maintaining inventory and edition product catalog online.

Responsibilities

• Write product descriptions. Must have a knowledge of clothing and sewing techniques to describe accurately.
• Maintain accuracy of online data and inventory.
  
• Package and ship all orders according to customer guidelines. 
• Receive and QC all incoming merchandise for size and quality.
• Maintain good customer service by facilitating returns and replying to customer service questions in a timely manner.

Successful candidates will have:

• Must be very organized. 
• Collaborative approach with ability to take feedback and adapt to changes.
• Attention to detail and very good writing skills.
• Sewing and textile knowledge and skills for quality control and product descriptions.
• Excellent interpersonal skills. Can be kind to unhappy customers.
• Must be able to work from studio in Nashville, TN at least twice a week, childcare is not provided.

Compensation

• Compensation is $25 an hour. Hours will be about 10-20 hours a week depending on work load.

To apply: email your resume and why you are interested in this position to elizabeth@lizalig.com.